Ask your customer for corrections

Before the customer finishes, Promptusphere checks only the basics: required answers, formats, file type and size, quantities. You review the rest, answer by answer.

Review the answers

1. 011. Open the request. In Summary you see each question with its answer or file, and under What's missing whatever blocks progress.
2. 022. If an answer is fine, choose Accept.
3. 033. If not, choose Ask for a correction and write what needs fixing. For example: “The file folleto_v1.pdf is in RGB, please upload it in CMYK”.
4. 044. Choose Send correction.

What your customer sees

• They get an email and their request changes to Needs correction.
• When they sign in, they go straight to the question to fix, with your message next to it.
• If they upload a new file, the earlier version is kept in the history.

Other options

• Comment: leave a question or note without rejecting the answer.
• Edit answer: change a detail yourself, for example if the customer told you by phone. It is recorded that your team changed it.
• Extract data with AI: proposes answers from a file the customer uploaded. Nothing is saved until you accept each suggestion.